What People say About Us
We recently asked you to give us some honest feedback. This is what you said:
What we do well
‘Friendly, responsive, professional’
‘I value Criteria because they work to build a relationship and partnership with my team at TNS’
Zahir Khan - TNS
‘Criteria’s speed of response is fantastic, and they’re always really cheerful’
‘I rate their service very highly; they are brilliant and an absolute pleasure to work with’
Claire Goodlad - PHD
‘There’s a sense of personalised contact and tailored service; their attitude is friendly and approachable...which is different’
Adam Hendrick - Flamingo
What we can do better
‘Criteria need to explore new technology in more depth, specifically the database side of their offer’
John Robson - Sparkler
We agree - we think we can always be an inch thinner and we can always improve our service. We’ve spent time in New York talking to American research companies to find ways of improving our database.
Our new database website will soon open up new technology, like e-mail screening, online recruitment and text message confirming. Give us a call if you’d like to hear more.