Privacy notice

If you are signed up to the Tell Us What You Think community or you have joined a research register of a third party that we are working with, and are selected to participate in a market research activity, we will:

• Process the data that you provide us that is necessary for the specific market research project, with your consent. You can opt out at any time.
• Contact you by telephone, email or SMS message for quality control purposes prior to the research or other activity taking place and for research or other activity taking place over a period of time.
• We will share your personal data that is necessary for the research activity with the client, in line with your consent. You can opt out at any time.
• We will contact you throughout the exercise, if needed, to check on progress as our legitimate business interest.
• We will process your bank account details if needed to pay you for your participation, in accordance with our agreement with you.

With your consent, our client may contact you after the research or other activity has taken place, to follow up on ideas generated during the discussion, but will not contact you for any other purpose unless otherwise agreed with you.

If you signed up for a research project through a third party recruitment organisation, they will remain an independent Data Controller for their processes and will provide further details through their Privacy Notices.

Once you have participated in the research activity, Criteria will retain the data you provided to us for a period of 2 years. This is a legitimate interest, to facilitate quality control and validation.

If you ask us not to contact you about participation in future research projects, we will update our systems within 28 days. We will also add your email address and phone number to our Do Not Contact database to help ensure that we don't contact you again, as a legitimate business interest.

We use website cookies as part of a normal business activity to help understand patterns of behaviour of visitors to our site and to manage certain elements of the way you view our website.

A cookie is a small amount of data that our website sends to your browser, to help us provide our services, which is then stored on your system. You are not obliged to accept cookies and you can set your browser to prevent this happening, or opt out of non-essential cookies via our Cookie pop-up message. Please be aware that if you do disable cookies, certain services on this Website may not be available to you and your enjoyment of this Website may be impaired. Any information collected in this way can be used to identify you unless you change your browser settings.

For more information on what cookies are use, please see our cookie notice.

We retain the contact details of people we work with, for business purposes, as our legitimate business interest. To support long term business interests, we will retain that information until deemed out of date or we receive a request to delete it.

When people apply for jobs with Criteria, we process information necessary for the recruitment process. If applicants are not successful, we delete their data after six months, unless there is a business justification for longer retention.

For employees, we process information necessary for their employment, for legal, contractual and legitimate interest (e.g. performance monitoring) reasons. We retain employment records for 7 years after termination of the contract, and key records to provide references or any information that may be needed to support legal or legitimate business activities after that time.

As an individual whose personal data is processed by Criteria you have the following rights:

• the right to be informed – which is what this privacy notice is for, and we can provide further information if needed.
• the right to request a copy of the data we hold about you
• the right to object to direct marketing or processing carried out on the basis of legitimate interests
• the right to request that your data is erased.
• the right to request that your data is transferred to another organisation.
• the right to have your data rectified if it's inaccurate
• the right to have your data restricted or blocked from processing
• The right to have any automated decision making or profiling explained, and manually reviewed.

To exercise any of these rights, please contact us at [email protected]
or by post at:
Data Protection Officer
Criteria Fieldwork
144 Liverpool Road
London
N1 1LA

We will take steps to verify your identity before progressing with your request.

If you are not happy with the way we have handled your data, you can escalate the matter to our independent Data Protection Officer ([email protected]), complain to the ICO at ico.org.uk, or take independent legal action. If you do have any problems or concerns, please let us know directly first, and we will do our best to resolve the matter straight away.